AI Agents as the Next Digital Interface
stratechery.comOur whole thesis is that for every company in the world, their AI agent will be their most important digital interface they have, as important as their website or their mobile app. Just like mobile apps didn’t replace websites, and it also differs but not every retailer even has a mobile app. Some do, some don’t. You’ve covered this a lot, just like do you have the brand equity to warrant that?
I think across the board, your AI agent, whether it’s published in your mobile app or available via WhatsApp, or available over CarPlay or whatever it might be, that will be the primary digital interface to your company. We’re really focused on customer experience more broadly. What’s exciting for us, if we do our job, we’re the most important AI agent you make, we’re the one that actually powers your customer experience.